Last Updated: August 30, 2022
What this Policy Covers
This Policy gives you notice about how HonestDeed collects, uses, and share information in connection with your access and use of our Services. This policy does not cover the privacy practices of third parties that we do not own or control, including by any third party, including through any application or content that may link to or be accessible from or on the Service.
Categories of Information we Collect
We collect information from and about users of our Service in three primary ways. First, information provided to us directly from you. Second, information is collected from you automatically as you interact with the Service. Finally, information collected about you from third parties as further described below.
Information You Provide to Us
You may provide information to us in various ways, such as through forms, features or other means offered through our Services, such as when you create your account, when you input information around your financial goals, and where you send us comments, questions, or other feedback.
The types of information you provide us fits into three categories:
- Personal Information: This is information that identifies you or others personally, such as your name, address, email address, Social Security number, passport number or phone number. Some of this information is required to verify your identity and to fulfill your requests or instructions for pre-approval with third party financial service providers.
- Financial Information: Bank account information, payment card primary account number (PAN), transaction history, trading data, and/or tax identification.
- Non-Personal Information: This is information about you or your household that doesn’t identify you personally, like your gender, income or what types of financial services products you may be interested in.
When we combine information that isn’t Personal Information (like Non-Personal Information or Usage Information, defined below) with Personal Information or Financial Information, we will treat it like Personal Information provided that it remains combined with Personal Information.
Information We Automatically Collect
In addition to information you directly provide to us, we automatically collect certain information about how you access and interact with our Services (“Usage Information”). This Usage Information is a key part of how we offer and improve our Service and provide you with personalized financial insights and service recommendations.
We may collect:
Device Information. This is information about how you access our Services, such as the operating system, hardware model, application or browser type and version, and unique identifiers associated with your device. We may also integrate with built-in device features such as facial recognition or other biometric access for your account via our apps.
Log Information. There are certain pieces of information we automatically collect in system logs or similar files about how you interact with our Services, such as which features you visit or click on. This Log Information may also include things like your IP address, browser or device configuration, date and time of access and cookie information.
Location Information. We may use certain information like your IP address or other Device Information or Log Information to estimate your location (e.g., your city or state). We may also request to use location-enabled services on your device to enhance our Service with your consent.
We and our partners may use various technologies to collect and store Usage Information in connection with our Services. These may include things like cookies, Google Analytics, session recording, browser web storage (e.g., HTML5), web beacons and similar technologies.
At this time, we do not respond to automated signals regarding tracking mechanisms, including “do not track” instructions from your browser. Please note that blocking cookies may affect your browsing experience on many sites and may limit your ability to use certain features of our Services, including many of the personalized features we provide for our members.
Information Third Parties Provide About You
Our Service relies on information about you that we collect and verify from third parties, such as the credit reports and credit scores requested on your behalf from credit bureau partners and identity databases. We may also work with different third party partners to supplement Usage Information and other information we collect directly from you. For example, our partners may provide us with information about products or offers available based on your Account Information or credit profile so that we can give you more useful, personalized recommendations. We may also collect information from other users of our service through things like our member referral program.
How We Use the Information We Collect
We use the information we collect from you and third parties to operate our Services, communicate with you, conduct research and development to improve or enhance our Services and our users’ experience, and promote our Services.
To create your account and provide our Service. We use the information we collect to create and secure your account, create and maintain your Account Information, and to provide the Services to you.
To provide Service features and personalized to you. We use the information we collect to provide you with personalized service recommendations, credit report and credit score monitoring, and financial education and personalized financial insights.
To improve our Service. The information we collect also helps us tailor our content and improve the way we match you to recommended services and financial insights.
To communicate with you. We use information we collect to provide you with member support or to send you things like service-related announcements, credit score movement notifications, personalized insights, product or service recommendations, offers from our partners and other updates or promotions. We communicate electronically, via email, push notification and offline via physical mail.
To conduct research and to enhance our Services. We use the information we collect to conduct research and to improve or enhance and promote our Services.
To maintain regulatory compliance. Certain of our Services are subject to laws and regulations requiring us to collect, use, and store your personal information in certain ways. For example, we must identify and verify customers using our Services in order to comply with anti-money laundering laws. We must collect and store that information.
For legal reasons. We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary to: (a) comply with any applicable law, regulation, subpoena or legal process, or respond to any governmental requests and cooperate with law enforcement, if we believe such action is required or permitted by law; and (b) enforce our Terms of Service.
To prevent or detect fraud. We use the information to protect the safety, integrity, rights or security of our members, our Services or equipment, or any third party; detect, prevent or otherwise address fraud, security or technical issues related to our Services or our partners.
Sharing of Your Information with Third parties
We do not share your personal information with third parties for the third parties’ direct marketing purposes.
We may disclose your personal information as described in this policy:
To contractors, service providers, and other third parties to support our business and the delivery of the Services. These parties are authorized to use your personal information only as necessary to provide these services to us.
To financial institutions with which we partner to process the payments you have authorized.
To third parties with your consent to fulfill the purpose for which you provided it, such as submission of a pre-approval application to a financial service or a request for service from that third party.
With third party identity verification services to confirm your identity for regulatory or anti-fraud purposes. For example:
As part of a business transfer. If we involved in a merger, acquisition, or sale of all or a portion of its assets. If such a transfer results in a material change in the treatment of your Personal Information, you will be notified by e-mail (using the email address on your Account Information) or by a prominent notice on our site.
For Legal Reasons. We reserve the right to transfer or disclose information about you to third parties for certain legal purposes, and as permitted by law.
To Prevent Fraud. We reserve the right to transfer or disclose information about you to third parties to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability, and for required institutional risk controls.
With Your Consent. There may also be other limited contexts in which we share specific types of personal information with your express consent.
We may disclose aggregated information about our users and information that does not identify any individual without restriction.
RETENTION OF PERSONAL INFORMATION
We store your personal information securely throughout the life of your Account. We only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. Personal information collected to comply with our legal obligations under financial or anti-money laundering laws may be retained after account closure for as long as required under applicable laws.
LINKS TO OTHER WEBSITES
Our Service includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those websites, their privacy policies govern your information. Remember that any information you provide to these third parties, whether through our Service with your consent or on your own, will be subject to the third party’s privacy practices and terms and conditions.
HOW TO UPDATE OR DEACTIVATE YOUR ACCOUNT
Accessing and Updating Your Account Information
You are responsible for maintaining the accuracy of your Account Information. You can access and make changes to certain Account Information by logging in to your account through our Services and updating your “Account Information” page.
You can manage your communications preferences by visiting your account profile. We include “unsubscribe” instructions in marketing emails. You also have the ability to adjust app- or browser-specific communications settings within the settings screen of your mobile app or browser. Note that the types of communications and communication preference options might change from time to time.
Canceling Your Membership and Deactivating Your Account
If you decide you no longer want to use our Services, you can cancel and deactivate your account on our help page. Due to our record-keeping and information retention requirements, we do not delete all information about you upon deactivation. We will, however, disable your account and stop sending you further communications.
The security of your Personal Information is important to us. Where you have chosen, a password for access to certain features of our Service, you are responsible for keeping this password confidential. Do not share your password with anyone because it could compromise the security of your Personal Information.
When you enter sensitive information, such as your credit card number, on our order forms, we or our partners encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security or your information.
PUBLIC FORM DISCLAIMER
The Service offers publicly accessible blogs, service reviews and community forums. You should be aware that any information you provide in these areas are posted and transmitted at your own risk and may be read, collected, and used by others who access them. We urge you to carefully consider your submissions in these public areas and ask you to take care regarding the sharing of information that could identify you personally. The information you share in these public forums may be viewed by the public or other users of the Service.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may be entitled to additional rights over your Personal Information. For more information about those rights and how to exercise them, please see our California privacy notice here, which is incorporated by reference into this policy.
CHILDREN UNDER THE AGE OF 13
Our Service is not intended for children under 18 years of age. No one under age 13 may use or provide any information to or on the Service. We do not knowingly collect Personal Information from children under 13. If you are under 13 years of age, do not use or provide any information to this Service or on or through any of the features on this Service, use any of the interactive or public comment features of this Service, or provide any information about yourself to us. If you believe we might have collected any information from or about a child under 13, please contact support@HonestDeed.com.